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CONTACT USRoyal Liver Group is well on its way to embedding TCF principles into everything it does and has already won several awards for its work in this area.
The Financial Services Authority (FSA) has introduced TCF to make sure that the industry "pays due regard to the interests of its customers and treats them fairly."
Royal Liver began its first move to the TCF philosophy in advance of the programme with the launch of its Corporate Strategy in 2004. This outlined the Society's goal of putting the customer at the centre of everything we do and this applies to all of the Royal Liver Group's companies: Royal Liver Assurance, Progress, Park Row, Caledonian Life and Citadel.
The Royal Liver Group has been working closely with the FSA in the UK and has been given its seal of approval on the way in which it is driving TCF forward.
In addition, Royal Liver's TCF principles will also apply in Ireland where they will meet the guidance set down in the Financial Regulator's Interim Code of conduct for Insurance Undertakings. This code requires that insurers in Ireland act in the "best interests of its customers".
Progress offer help on TCF for IFAs. Click here to find out how.
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